Support Manager Team Lead

Киев
Полная занятость

EOS Data Analytics is the product company, with headquarters in the USA, California, and development centers in Ukraine — Kiev, Dnipro, Kharkiv, Zaporizhzhya. The digital online platform offers simple and reliable tools for searching, processing and analyzing large volumes of data from satellites — both free and high-resolution images as a reseller.

EOS Data Analytics is looking for a talented and productive Support Team Lead to join the team.

 

Requirements:

  • 1+ years of a management experience — Customer Support Team Lead/Supervisor (preferably in SaaS global company);
  • 3+ years of experience in customer support;
  • Strong interpersonal skills with an excellent customer service attitude;
  • Understanding of customer support key performance indicators;
  • Organizational and time-management skills;
  • Highly motivated individual, with positive & pro-active attitude;
  • Ability to work independently with limited direction and supervision;
  • Excellent English language skills — spoken and written.

 

Responsibilities:

  • Provide user support and troubleshooting;
  • Replicate user issues, provide information for QA and developers; 
  • Prioritize, plan, schedule and manage day-to-day support team workload;
  • Provide coaching and tutoring with a focus on improving team productivity, commitment and user satisfaction;
  • Create and maintain support documents;
  • Evaluate and improve support team performance.

 

Company offers:

  • Work with a global brand in dynamic international company;
  • Benefits package (сompensation 50% of medical insurance, foreign language
    courses and sport sections);
  • 20-day paid vacation, paid sick leave;
  • Team building & corporate parties;
  • Comfortable office (tea, coffee, relax room).

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