Customer Support Manager

Vilnius
Повна зайнятість

Genome is everything users need from the traditional banks, but safer, faster and completely online. We are a Lithuanian-based Electronic Money Institution licensed by the Bank of Lithuania.

Genome is a B2B/B2C EU-oriented company, which offers personal, business, and merchant account opening, payment processing, money exchange, internal, SEPA, and SWIFT transfers, as well as other banking operations completely online. Clients can manage all their funds and accounts within our smart dashboard, which is in a desktop version, or through an app on Android and iOS.

Genome is currently looking for Customer Support Manager (junior) to join the team!

  • MAIN DUTIES

CLIENT SUPPORT/ ANSWERING CLIENTS QUIRIES

  • answering general inquiries from prospect and excising clients via supported communication channel;
  • escalating issues reported by the clients to the other departments;
  • preparation of account confirmation letters.

ACCOUNT OPENING / CLIENTS ONBOARDING

  • checking on prospect individual clients based on Company’s onboarding rules;
    sending qualified leads to the Sales department;
  • providing general information about the products and services to prospect clients.

Requirements

  • 4+ months of experience with Customer Service;
  • ability to react quickly and adjust to the given tasks;
  • confidence with implementing new Customer Service processes;
  • strong customer orientation and ability to adapt/respond to different types of characters;
  • basic knowledge of Excel and Google Sheets;
  • fluent in English and intermediate in Russian.
     

Benefits

  • corporate medical insurance;
  • reimbursement of English language courses expenses partially;
  • reimbursement of sport center's subscription expenses partially.